Here are some shopping FAQ’s 
What is your return policy?

All Sales are Final and items are sold in ‘As-Is’ condition.  Please  measure and  examine your items carefully before purchasing.   We are selling items on behalf of another party, therefore, we do not accept returns.

Why are there multiple dates and prices on your tags?

In order to keep our inventory fresh and to sell items within the 120 day consignment period, we will progressively reduce our prices over time.  The price is reduced by 10% every 20 days.  The dates are marked on the tags to show the future markdown schedule.

Will you hold an item for me?

Due to the time sensitive nature of our pricing, we do not accept holds.

Can I purchase an item today for the next markdown price?

The current price on the tag is firm.  The next price is not valid until 12:01am on the markdown day.  Due to the fact that the majority of our inventory is on our website, a buyer can receive the new price by purchasing online vs waiting for the store to open on the date of the markdown.  This policy is in fairness to all of our customers.  We always suggest that if you love it, buy it;  you  never know who else may be watching that item. Join our email list or follow us on Facebook to learn about sales and promotions.

Can I be called first on the markdown day?

The item will be sold on a first come, first served basis. In the event that multiple buyers are waiting for a markdown, the item will be sold to the first person who submits payment.  Items can be purchased directly on our website, in-store or via phone.  This policy is in the interest of fairness since there are multiple ways to purchase items. 

Are the prices negotiable or will you contact the consignor with an offer?

Our prices are reduced by 10% every 20 days.  All prices and dates on the tags are firm and we are under contract with our consignors.  Out of fairness to all customers, we do not negotiate or contact the consignor with offers.

Is there a discount for buying multiple items?

Other furniture stores build in extra profit margin in their prices so they can offer you discounts to pressure you into buying additional pieces.  That is not our style at Trading Places. Everything is already priced at its lowest acceptable price, so you know you are getting a great deal whether you are buying one piece, or an entire houseful.

What forms of payment do you accept?

We accept cash, VISA, MasterCard, Discover and American Express.  We also have gift cards available.

Can I get a discount if I pay in cash?

We do not offer additional discounts for cash purchases.

Is everything in your store also in your online showroom?

Our goal is to have 100% of our items photographed and loaded to the website after they are priced and on the sales floor.  However, many items sell so fast that they do not make it on to the website.  Due to the volume of inventory being processed, our photographer is very busy!  There could be a 5-7 day delay for items to hit our website.  Stop in often to view our inventory real time.  Watch the New Arrivals section of the online store as inventory is added daily. 

Do you offer delivery? How much does it cost?

Yes.  We highly recommend that you use a professional mover to safely deliver your furniture to your home.  We are happy to help you make arrangements for delivery with a professional, bonded and insured moving company.

Rates are based on the size, scale and location of  the move and the amount of labor needed for the job.  Please contact the following companies for a quote:

One Old Man and a Van:          614-893-7582

Porta:                                            614-783-7574

Integrity Moving & Storage:    614-484-0049


*  We are also happy to recommend solutions for small items as well. 

If I pick-up, will you help load my items?

If you choose to move items on your own, please be advised that due to our insurance restrictions, our team members are not permitted to load items into your vehicle. We can provide rolling carts and sliders for you to use in transporting your items from the sales floor to your vehicle.

Safety is very important us and we recommend that you always bring adequate help with you.  We do not disassemble items, so be prepared with the proper tools.  In addition, remember to bring your own blankets, packing material, rope, or tie downs as we do not provide these items.

We are always happy to help you make arrangements for delivery by a professional, bonded and insured moving company.

If I buy something, can I pick it up later? How long do I have?

Due to our limited storage area, we ask that you make arrangements to pick up your items within 3 days of purchase.  Furniture items that are not picked up after 3 days will be subject to a storage charge of $10 per day/ per item.  Please note that items will remain on the showroom floor until they are picked up and Trading Places will not be responsible for any damage that may occur between the time the item is purchased and when it is picked up.  Reminder that All Sales are Final.

We are always happy to help you make arrangements for delivery and/or storage by a professional, bonded and insured moving company.

Pin It on Pinterest

Share This